Store Policy
Customer Care.
We’re here to help.
Your pet’s happiness matters to us, and so does your experience.
Whether you have a question about an order, need help choosing a product, or simply want to know more about what we offer, our Customer Care team is here to help.
Get in touch:
Email: ollopetstore@gmail.com
We aim to respond to all enquiries within 1–2 business days.
Privacy & Safety
Once your order has been placed, you’ll receive a confirmation email with your order details.
When your order has been dispatched, we’ll send you a tracking link whenever tracking is available.
Delivery times may vary depending on your location and the product ordered. For more information, please visit our Shipping & Delivery page.
Need a hand?
Have a question? We're happy to help.
From choosing the right product to tracking your order, our team is here whenever you need us.
Email: ollopetstore@gmail.com
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments