Shipping & Returns
Simple, transparent, hassle-free.
We want every part of your experience with us to be as easy as possible — from placing your order to receiving it at your door.
Shipping Policy
Once your order has been placed, you’ll receive an order confirmation by email.
When your order is dispatched, you’ll receive a shipping confirmation with tracking information where available.
Delivery times can vary depending on the destination, product availability and shipping method selected at checkout.
Please note that international deliveries may be subject to delays caused by customs or local delivery services.
If you have any questions about your order or delivery, our Customer Care team is always happy to help.
Need help with your order?
Contact us
Return & Exchange Policy
We want you and your pet to love your purchase.
If you’re not completely satisfied with your order, you may be able to return it in accordance with our returns policy.
To request a return, please contact us with your order number and a brief explanation of your request.
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.